John Gillott MRICS has really gone the extra mile to help me with an insurance claim for my property. It was a particularly difficult claim as I was a third party, and as such, was caught between two large organisations neither of which wished to take any responsibility for the damage caused to my property. I found John through the RICS website and he was immediately able to act on my behalf. After a year of being fobbed off by the insurers, John provided me with a professional voice, he carried out a survey of the damage, wrote an excellent report with photographs and also provided estimates for the repair work which were all duly submitted to the insurer. Despite all the evidence provided by John and myself, the insurers continued to offer little redress. John supported me throughout the process and kept me updated, he checked in with me on a regular basis and shared correspondences from the insurers with me so that I was fully informed. I found him to be an extremely honest and supportive ally, John always provided me with good advice and even when I did not take it at times, he never insisted on his way but accepted my views. I finally made a claim via the Small Claim Court and the matter was settled in my favour. I would like to thank John for his help and support, I now have a very high regard for the members of the RICS and the opposite for those of the insurance industry!!!